Check that you’re entering the email and password correctly.
To be able to log in to your account you must access it from the buying market you registered from
We recommend that you delete your cache and cookies on the device you are using to access your account.
If the problem continues, get in contact with our Customer Service Department.

Simply access your account and go to personal details/login details, there you will be able to change or update your email and password.

Click on Forgot your password? before starting a session, enter your email address and we will send you a message with instructions on how to reset it.
If you do not receive the reset password message, get in contact with our Customer Service Department.

If you have saved your payment information, you will be able to access My Account- Payment information to manage all your cards, view them, delete them or choose the main one to make your future purchases.

You can unsubscribe by doing the following:
From our website, at the bottom of the page next to the HELP section.
From our app, go to my account > Personal details > newsletter.
You can also cancel your subscription from the last email received containing our newsletter.

We can't currently guarantee the availability of out-of-stock items, but we encourage you to keep visiting our website to keep an eye out for future replacements.

We encourage you to visit our website to find the item’s reference.
You can search using our search engine or navigate according to different sections and type of product.
If you still don't manage to find the reference you are looking for, get in contact with our Customer Service Department.

We encourage you to check out our sizing guide that you can find on our website www.lefties.com as well as our app for iOS or Android. There you'll be able to find the size that best fits your needs.
You’ll find this guide located above the sizes available for the item you’re looking at and in our SHOPPING GUIDE section at the bottom of the page.
Click here to go directly to our sizing guide.

You can find product composition and care details on our website or apps by accessing the item you are interested in and choosing the option composition and care.There you’ll find all the information.
If you need more detailed information about your product, get in contact with our Customer Service Department.

Check that you’ve entered your card details correctly: expiry date, cardholder name and security code found on the back of the card.
Don’t forget that your bank may ask for additional authentication when you make your payment.
If your payment is still rejected, we suggest getting in touch with your bank to see if there's a problem.

It may be that one of the transactions you are seeing in your account is really a reservation for the amount of the order and not the charge itself.
Some banks may show both a pre-authorisation and the actual, subsequent charge. This amount will be automatically released. If this does not happen, we recommend that you get in touch with your bank to expedite the release of the pre-authorisation amount.

We suggest you delete your cache and cookies and enter all your details again manually, as well as the bank card details that you’ll be using to pay for your purchase.
Remember that your bank may ask you for additional two-factor authentication and you will need to accept it.
If you still can’t finalise payment, get in contact with our Customer Service Department.

Due to the new European regulation PSD2, you may be required to undergo an authentication process when paying by credit or debit card at the checkout.
While there are several methods, the most common ones authenticate the payment through your bank's application on your mobile phone or using a temporary one-time code.
If you have a problem completing the payment, get in contact with our Customer Service Department.

It’s a card that can be given to you in a physical store when you make an exchange or return from a purchase in a physical store (not from an online purchase).
This card is issued when the items you return have been paid for with a gift card or if you have made an exchange/return using a gift receipt, and it includes the amount corresponding to the exchange or return, so that you can use it in any group store or for online purchases.

The gift card/voucheris a bearer document. Lefties will not replace cards in the event of theft, loss, misplacement or damage.

No, the balance of the gift card may not be refunded or exchanged for cash once used.
You can return the full amount of an unused gift card, in maximum 30 days since it was issued and only in one of the stores belonging to the brand where the GC got activated.

Yes, this card can be used online or in any Inditex Group store: Zara, Pull&Bear, Massimo Dutti, Bershka, Lefties, Stradivarius, Oysho, and Zara Home

Yes, gift cards expire after 3 years since they were activated

No, the gift card can only be used in physical or online stores in the country where you bought the card.

1- Search for the products you like the most and add them to your basket.
2- Enter the discount code into the “Promotional Code” field before completing the payment.
3- The discount will be applied automatically to the final amount.
Promotional codes can only be used once, more than one code cannot be applied to the same order and the expiry date is indicated in the email we sent you.

If the discount is not applied when you enter your promotional code, we suggest you clear your cache and cookies and try again.
If you continue having problems, get in contact with our Customer Service Department.

No, you can't apply more than one promotional code to the same order.

The following payment methods are available for you to shop on Lefties.com:
1. Payment by credit/debit debit card: VISA, MASTERCARD
2. INDITEX CARD
3. GIFT CARD
4. For online purchases made at any of our stores using the store IPOD, you may complete your online payment at the store checkout, using any of the regular store payment options.

We don’t offer the cash on delivery service at Lefties. To make your purchases, take a look at our available payment options.

At Lefties.com you have the following delivery options available:
FREE pickup at a Lefties store.
Drop point delivery 19.00 lei
Standard delivery 19.00 lei

Store delivery: 2-3working days
Home delivery: 3-5 working days
Drop point delivery: 3-5 working days

You can check the status of your order in your account in my purchases under completed orders.
You can also check it in the ORDER TRACKING email, which you will receive once your order is with the courier.
With the link we’ll provide you in the email, you’ll be able to access the platform of the courier who will be delivering your order and check its status.

Once your order has been made, we can no longer modify your delivery details.
However, if your order hasn’t left the warehouse, you can cancel it from My Account and make a new order with the new delivery details.

You can cancel an order as long as it has not already left our warehouse. If your order is in an advanced stage of preparation, you will not be able to cancel it.
In this case, we suggest you return it once you have received it.

A collection point is a place where you can collect your order other than your home or a Lefties store (for example, a service station, kiosk, etc.)
It can be useful if you are not at home and/or you don’t have a Lefties store near your home.
We will show you the available drop points at the time of purchase.

It's possible your order has been divided because it’s being shipped from different logistics centres. If this happens, we'll let you know by email which items you will receive in each delivery.
Bear in mind that you may receive them separately on different days.

If you're out when the order is delivered, the carrier will schedule a second attempt.
You can also call the carrier directly and give them the order tracking number to arrange a delivery date or manage it through their platform.

Orders will remain in your chosen store for 15 days from when you receive the email confirming arrival in store for you to pick them up, afterward get processed for return.

Yes. The person who picks up the items should indicate the order number and the name of the person who placed the order. Finally, they will have to show ID and sign for the delivery. There’s no need to show a signed authorisation or the buyer’s ID document.

The quickest way to resolve your issue is to go to any of our physical stores, if you can’t go to a store, follow these steps:
1. Take a photo of the outer packaging
2. Take a photo of the incorrect items you've received so we can see the references.
3. Get in contact with our Customer Service Department, providing your order number.

The quickest way to resolve your issue is to go to any of our physical stores, if you can’t go to a store, follow these steps:
1. Take a photo of the outer packaging
2. Take a photo of the items that you HAVE received so we can see the references.
3. Have the references of the items you HAVEN’T received to hand.
4. Get in contact with our Customer Service Department, providing your order number.

The quickest way to resolve your issue is to go to any of our physical stores, if you can’t go to a store, follow these steps:
1. Take a photo of the misleading item so we can see the reference.
2. Get in contact with our Customer Service Department, providing your order number.

The quickest way to resolve your issue is to go to any of our physical stores, if you can’t go to a store, follow these steps:
1. Take a photo of the item so the defect can be seen.
2. Take a photo of the item so that the inside and outside labels for the faulty product can be seen.
3. Get in contact with our Customer Service Department, providing your order number.

Get in contact with our Customer Service Department, providing your order number and we’ll help you to resolve your issue.

Garments purchased at LEFTIES.com cannot be exchanged online nore at one of our Lefties stores, the item can only be returned if it is still intact
Remember that you have 30 days from the date on which you receive the email confirming the expedition of your order to make areturn

If you wish to exchange your purchase for a different item, you’ll need to return it and complete a new order online.

If you want to modify your request and you have not yet delivered your return to the carrier, simply create a new one.
If you want to cancel your request, don't worry, just don't deliver the order to the carrier and it will be cancelled automatically.

Yes, whether you are returning to a physical store or to a carrier for home collection, you have 30 days from receipt of the email confirming the expedition of your order to return it.
Note that, regardless of when you request a return, you must deliver the package to a drop point within 30 days of receiving the email confirming the expedition of your order.

Once delivered, the carrier will transfer your return to Lefties, where the goods will be checked and if the return is all in order, the refund will be made.
You will receive a confirmation email informing you that the amount will be credited to your account using the same payment method you used to make your purchase and within a maximum period of 14 calendaristic days, depending on your bank.

It is not necessary. You can put it in the original packaging and seal it properly or use similar packaging.

Yes, at Lefties we offer this service, at a cost of 19.00 lei or if you prefer, you can return it to the physical store free of charge.

For online orders made in store, payment is made at the checkout in that same store, so you'll need to return your items to any Lefties store in the country where you made your purchase.
Remember that you have 30 days from the date on which you receive the email confirming the expedition of your order to make areturn

No, drop point returns are only available for purchases made on Lefties.com.
They are not valid for items that have been purchased using an iPod in store. If you wish to make a return, you’ll need to go to one of our stores.

No, purchases made in a physical store can only be exchanged/returned to a physical Lefties store.

Yes, remember that if you wish to make a return to a drop point, you’ll need to complete the return request through our website/appand follow the steps we tell you.
Do this by going to My account > My purchases > Select the order to return > Return > Return to a drop point.
Bear in mind that regardless of when you request the return, you'll need to deliver the package to a drop point within 30 days from receiving the email confirming the expedition of your order.
To see the available drop points click [HERE]

If you would like to amend your request and you have not yet delivered your return to the drop point, simply create a new one.
If you would like to cancel your request, don't worry, just don't deliver the order to the drop point and it will be cancelled automatically.

You need to contact Customer Care and provide the tracking number and order number,

Yes, whether you return to a physical store or a drop point, you have 30 days from receiving the email confirming the expedition of your order to make the return.
Bear in mind that regardless of when you request the return, you'll need to deliver the package to a drop point within 30 days from receiving the email confirming the expedition of your order.

Once you have dropped it off, the carrier will transport your return to Lefties where the goods will be checked and, if the return is acceptable, the refund will be processed.
You'll receive a confirmation email indicating that the refund will be credited to your account using the same form of payment you used for your purchase within 14 calendaristic days, depending on your bank.

No, to make a return you will always have to do it in the same country in which you made the purchase.

This is not required, you can put it in the original packaging and seal it properly or find similar packaging, as long the return label is added on the parcel.

No, if you wish to return items from several orders, you’ll need to request a return label for each one of them. You won't be able to return items from different orders in a single package.

The refund from an online return paid by credit or debit card may take 14 calendaristic days. to appear in your account, depending on your bank.
For this reason, if the refund from your return takes a long time to appear in your account, we recommend you contact your bank directly.

To make a return, you have 30 days from the date on which you receive the email confirming the expedition of your order.

Yes, but returns will not be accepted once the packaging that protects the product has been opened/ unsealed or isn't intact anymore.

For reasons of hygiene, earphones and headphones cannot be returned

Yes, as long as they have the hygiene sticker and/or original seal.

Swimwear garments will come with a hygiene sticker, so that customers can try them on without the fabric coming into direct contact with the skin. If swimwear garments are returned, this sticker cannot be removed nor can it be returned in poor condition.

No, products in “PACKS” are indivisible and cannot be returned partially or individually.

returns are not permitted in the case of garments that are modified/customised at the request of the customer, nor items purchased in another market.
Delivery times for orders that contain customised items may be affected.

You have the option to go to any physical Lefties store free of charge or, if you prefer, you can leave your return at a drop point for a cost of 9.00 lei

It is the purchase receipt in electronic format that you will receive by email along with the confirmation of your online order.

All your electronic receipts from your online purchases will be available in your customer account on the website and in the app. In your account > my purchases > Online.

The electronic receipt is attached to all the emails we send you about your online order, so we recommend that you check all your mailboxes, including your spam.
If you still can’t find it, get in contact with our Customer Service Department.

To make an in-store return using your electronic receipt, show the electronic receipt on the screen of your mobile phone. You’ll find it in your account > my purchases > Online.

Yes! To get a personal invoice or one in your company's name, you just have to fill in the information that we will ask you for during the payment process for your order and tick the Request Invoice option.

You can download the invoice for any of your orders in PDF format from our website, by going to My Account > My Invoices.
In the IOS app, you can view the invoice for your order under My Account > Personal Details > My Invoices
In the Android app, you can download the invoice by selecting the order for which you generated the invoice.

For online purchases, invoices cannot be issued once the purchase has been completed, so we advise you to request an invoice during the purchase process.
For in-store purchases, please visit any of our stores in Romania and request the invoice on the same date the receipt was issued