I don't see the refund from my return in my account.
The refund from an online return paid by credit or debit card may take 15 working days to appear in your account, depending on your bank.
For this reason, if the refund from your return takes a long time to appear in your account, we recommend you contact your bank directly.
I need help with the return label
To access your return label, you must have previously requested the return. You will receive an email with a barcode that you can either print or show on your mobile phone at the time of return. To request the return label, go to the "My Purchases" option, select "Request Return", and choose "Return to Drop Point". A location finder will open where you can enter your city or postcode. Once you generate the label, you will receive it by email. You can drop off your order at any of the branches of the selected company.
I need help with my online return or exchange
You can return your order for free at any Lefties store or via a drop point for a cost of €1.99. You have 30 days from the date the order is dispatched. Be sure to follow the instructions for processing your return: request the return label from the "My Purchases" section of your account. You will receive an email with instructions and the label. Purchases made on LEFTIES.com can be exchanged for another size or colour only in our Lefties stores.
Can I exchange items purchased at Lefties.com?
Garments purchased at LEFTIES.com can only be exchanged for a different size or colour at one of our Leftiesstores, as long as they’re in perfect condition, we have stock available in the store and it’s the same price.
Remember that you have 30 days from the date on which you receive the email confirming the delivery of your order to make an exchange and/or return
Can I exchange my online purchase for other items?
If you wish to exchange your purchase for a different item, you’ll need to return it and complete a new order online.
How do I return an online order made in store (using an iPod)?
For online orders made in store, payment is made at the checkout in that same store, so you'll need to return your items to any Lefties store in the country where you made your purchase.
Remember that you have 30 days from the date on which you receive the email confirming the delivery of your order to make an exchange and/or return
Can I return my online order made in store (using iPod) at a drop point?
No, drop point returns are only available for purchases made on Lefties.com.
They are not valid for items that have been purchased using an iPod in store. If you wish to make a return, you’ll need to go to one of our stores.
Can I return a purchase made in store to a drop point?
No, purchases made in a physical store can only be exchanged/returned to a physical Lefties store.
Can I leave my online return at a drop point?
Yes, remember that if you wish to make a return to a drop point, you’ll need to complete the return request through our website/appand follow the steps we tell you.
Do this by going to My account > My purchases > Select the order to return > Return > Return to a drop point.
Bear in mind that regardless of when you request the return, you'll need to deliver the package to a drop point within 30 days from receiving the email confirming the delivery of your order.
To see the available drop points click
[HERE]Can I modify or cancel a return request?
If you would like to amend your request and you have not yet delivered your return to the drop point, simply create a new one.
If you would like to cancel your request, don't worry, just don't deliver the order to the drop point and it will be cancelled automatically.
What happens if I forget to print out the return label?
Don't worry, the barcode you receive once your return request is made can be shown directly from your device without needing to print it.
Are the return timeframes for a drop point the same as those for a store return?
Yes, whether you return to a physical store or a drop point, you have 30 days from receiving the email confirming the delivery of your order to make the return.
Bear in mind that regardless of when you request the return, you'll need to deliver the package to a drop point within 30 days from receiving the email confirming the delivery of your order.
If I leave my return at a drop point, when will I receive the refund?
Once you have dropped it off, the carrier will transport your return to Lefties where the goods will be checked and, if the return is acceptable, the refund will be processed.
You'll receive a confirmation email indicating that the refund will be credited to your account using the same form of payment you used for your purchase within 15 days, depending on your bank.
Can I exchange or return an order in Spain that I bought in another country?
No, to make an exchange and/or return you will always have to do it in the same country in which you made the purchase.
Please bear in mind that the Canary Islands are considered a different market to Spain.
Do I have to keep the original Lefties packaging to make a return to a drop point?
This is not required, you can put it in the original packaging and seal it properly or find similar packaging
Can a carrier come and collect my online return from my home?
This service is not available, but you can leave your return at our available drop points at a cost of EUR 1.99 or, if you prefer, you can make your return at a physical store free of charge.
Can I return items from different orders in the same package?
No, if you wish to return items from several orders, you’ll need to request a return label for each one of them. You won't be able to return items from different orders in a single package.
How long have I got to exchange/return my order?
To make an exchange or return, you have 30 days from the date on which you receive the email confirming the delivery of your order.
Can you exchange/return jewellery and/oraccessories?
Yes, but returns will not be accepted once the packaging that protects the product has been opened.
Can i exchange/return earphones and headphones?
For reasons of hygiene, earphones and headphones cannot be returned or exchanged.
Can you exchange/return underwear?
Yes, as long as they have the hygiene sticker and/or original seal.
Can you exchange/return swimwear?
Swimwear garments will come with a hygiene sticker, so that customers can try them on without the fabric coming into direct contact with the skin. If swimwear garments are returned, this sticker cannot be removed nor can it be returned in poor condition.
Can I return or exchange part of a PACK?
No, products in “PACKS” are indivisible and cannot be returned partially or individually.
Can personalized items be exchanged/returned?
Exchanges or returns are not permitted in the case of garments that are modified/customised at the request of the customer, nor items purchased in another market.
Delivery times for orders that contain customised items may be affected.
Do I have to pay to return my online order?
You have the option to go to any physical Lefties store free of charge or, if you prefer, you can leave your return at a drop point for a cost of EUR 1.99.