Check that you’re entering the email and password correctly.
To be able to log in to your account you must access it from the purchasing market you registered from.
We recommend that you delete your cache and cookies on the device you are using to access your account.
If the problem continues, get in contact with our Customer Service Department.

Simply access your account and go to personal details/login details, there you will be able to change or update your email and password.

Click on Forgot your password? before starting a session, enter your email address and we will send you a message with instructions on how to reset it.
If you do not receive the reset password message, get in contact with our Customer Service Department.

If you have saved your payment information, you will be able to access My Account- Payment information to manage all your cards, view them, delete them or choose the main one to make your future purchases.

You can unsubscribe by doing the following:
From our website, at the bottom of the page next to the HELP section.
From our app, go to my account > Personal details > newsletter.
You can also cancel your subscription from the last email received containing our newsletter.

We can't currently guarantee the availability of out-of-stock items, but we encourage you to keep visiting our website to keep an eye out for future replacements.

We encourage you to visit our website to find the item’s reference.
You can search using our search engine or navigate according to different sections and type of product.
If you still don't manage to find the reference you are looking for, get in contact with our Customer Service Department.

We encourage you to check out our sizing guide that you can find on our website www.lefties.com as well as our app for iOS or Android. There you'll be able to find the size that best fits your needs.
You’ll find this guide located above the sizes available for the item you’re looking at and in our SHOPPING GUIDE section at the bottom of the page.
Click here to go directly to our sizing guide.

You can find product composition and care details on our website or apps by accessing the item you are interested in and choosing the option composition and care. There you’ll find all the information.
If you need more detailed information about your product, get in contact with our Customer Service Department.

Check that you’ve entered your card details correctly: expiry date, cardholder name and security code found on the back of the card.
Don’t forget that your bank may ask for additional authentication when you make your payment.
If your payment is still rejected, we suggest getting in touch with your bank to see if there's a problem.

It may be that one of the transactions you are seeing in your account is really a reservation for the amount of the order and not the charge itself.
Some banks may show both a pre-authorisation and the actual, subsequent charge. This amount will be automatically released. If this does not happen, we recommend that you get in touch with your bank to expedite the release of the pre-authorisation amount.

We suggest you delete your cache and cookies and enter all your details again manually, as well as the bank card details that you’ll be using to pay for your purchase.
Remember that your bank may ask you for additional two-factor authentication and you will need to accept it.
If you still can’t finalise payment, get in contact with our Customer Service Department.

1- Search for the products you like the most and add them to your basket.
2- Enter the discount code into the “Promotional Code” field before completing the payment.
3- The discount will be applied automatically to the final amount.
Promotional codes can only be used once, more than one code cannot be applied to the same order and the expiry date is indicated in the email we sent you.

If the discount is not applied when you enter your promotional code, we suggest you clear your cache and cookies and try again.
If you continue having problems, get in contact with our Customer Service Department.

No, you can't apply more than one promotional code to the same order.

The following payment methods are available for you to shop on Lefties.com:
1. Payment by credit/debit debit card: VISA, MASTERCARD
7. For online purchases made at any of our stores using the store IPOD, you may complete your online payment at the store checkout, using any of the regular store payment options.

We don’t offer the cash on delivery service at Lefties. To make your purchases, take a look at our available payment options.

At Lefties.com you have the following delivery options available:
Store delivery: 2-3 business days.
Home delivery: 2-4 business days.

You can check the status of your order in your account in my purchases under completed orders.
You can also check it in the ORDER TRACKING email, which you will receive once your order is with the courier.
With the link we’ll provide you in the email, you’ll be able to access the platform of the courier who will be delivering your order and check its status.

Once your order has been made, we can no longer modify your delivery details.
However, if your order hasn’t left the warehouse, you can cancel it from My Account and make a new order with the new delivery details.

You can cancel an order as long as it has not already left our warehouse. If your order is in an advanced stage of preparation, you will not be able to cancel it.
In this case, we suggest you return it once you have received it.

If you're out when the order is delivered, the carrier will schedule a second attempt.
You can also call the carrier directly and give them the order tracking number to arrange a delivery date or manage it through their platform.

Orders remain in the store you have selected for collection for 15 days from the time you receive the email confirming arrival at the store.

Yes. The person who picks up the items should indicate the order number and the name of the person who placed the order. Finally, they will have to show ID and sign for the delivery. There’s no need to show a signed authorisation or the buyer’s ID document.

The quickest way to resolve your issue is to go to any of our physical stores, if you can’t go to a store, follow these steps:

1. Take a photo of the outer packaging
2. Take a photo of the incorrect items you've received so we can see the references.
3. Get in contact with our Customer Service Department, providing your order number.

The quickest way to resolve your issue is to go to any of our physical stores, if you can’t go to a store, follow these steps:

1. Take a photo of the outer packaging
2. Take a photo of the items that you HAVE received so we can see the references.
3. Have the references of the items you HAVEN’T received to hand.
4. Get in contact with our Customer Service Department, providing your order number.

The quickest way to resolve your issue is to go to any of our physical stores, if you can’t go to a store, follow these steps:

1. Take a photo of the misleading item so we can see the reference.
2. Get in contact with our Customer Service Department, providing your order number.

The quickest way to resolve your issue is to go to any of our physical stores, if you can’t go to a store, follow these steps:

1. Take a photo of the item so the defect can be seen.
2. Take a photo of the item so that the inside and outside labels for the faulty product can be seen.
3. Get in contact with our Customer Service Department, providing your order number.

Get in contact with our Customer Service Department, providing your order number and we’ll help you to resolve your issue.

Garments purchased at LEFTIES.com can only be exchanged for a different size or colour at one of our Lefties stores, as long as they’re in perfect condition, we have stock available in the store and it’s the same price.
Remember that you have 30 days from the date on which you receive the email confirming the delivery of your order to make an exchange and/or return

If you wish to exchange your purchase for a different item, you’ll need to return it and complete a new order online.

For online orders made in store, payment is made at the checkout in that same store, so you'll need to return your items to any Lefties store in the country where you made your purchase.
Remember that you have 30 days from the date on which you receive the email confirming the delivery of your order to make an exchange and/or return

If you want to modify your request and you have not yet delivered your return to the carrier, simply create a new one.
If you want to cancel your request, don't worry, just don't deliver the order to the carrier and it will be cancelled automatically.

Yes, whether you are returning to a physical store or to a carrier for home collection, you have 30 days from receipt of the email confirming delivery of your order to return it.

Once delivered, the carrier will transfer your return to Lefties, where the goods will be checked and if the return is all in order, the refund will be made.
You will receive a confirmation email informing you that the amount will be credited to your account using the same payment method you used to make your purchase and within a maximum period of 15 days, depending on your bank.

No, exchanges and/or returns must always be made in the same market of purchase.

It is not necessary. You can put it in the original packaging and seal it properly or use similar packaging.

Yes, at Lefties we offer this service, at a cost of 49EGP or if you prefer, you can return it to the physical store free of charge.

No, if you wish to return items from several orders, you will need to request collection for each one of them individually. It is not possible to return the items from several orders in a single package.

The refund from an online return paid by credit or debit card may take 15 working days to appear in your account, depending on your bank.
For this reason, if the refund from your return takes a long time to appear in your account, we recommend you contact your bank directly.

To make an exchange or return, you have 30 days from the date on which you receive the email confirming the delivery of your order.

Yes, but returns will not be accepted once the packaging that protects the product has been opened.

For reasons of hygiene, earphones and headphones cannot be returned or exchanged.

Yes, as long as they have the hygiene sticker and/or original seal.

Swimwear garments will come with a hygiene sticker, so that customers can try them on without the fabric coming into direct contact with the skin. If swimwear garments are returned, this sticker cannot be removed nor can it be returned in poor condition.

No, products in “PACKS” are indivisible and cannot be returned partially or individually.

Exchanges or returns are not permitted in the case of garments that are modified/customised at the request of the customer, nor items purchased in another market.
Delivery times for orders that contain customised items may be affected.

You have the free option of going to any physical Lefties store or, if you prefer, you can request the return to be collected from your home for a fee of EGP 49

It is the purchase receipt in electronic format that you will receive by email along with the confirmation of your online order.

All your electronic receipts from your online purchases will be available in your customer account on the website and in the app. In your account > my purchases > Online.

The electronic receipt is attached to all the emails we send you about your online order, so we recommend that you check all your mailboxes, including your spam.
If you still can’t find it, get in contact with our Customer Service Department.

To make an in-store exchange or return using your electronic receipt, show the electronic receipt on the screen of your mobile phone. You’ll find it in your account > my purchases > Online.

The e-ticket is a way of minimising our impact on the environment and reducing paper consumption.
This is the purchase receipt in electronic format, which you can request at the point of making a purchase in a physical store.

Log in to Lefties from the app, go to My Account and show your Lefties QR code when paying at the checkout. This way you will receive your purchase receipt directly in store in your app.

You can find your receipts by going to My Account - My Purchases - Store.

If you wish to make an exchange or return, you can select the receipt for the purchase you wish to return and show it on the screen of your mobile phone, in the same way as with returns for online purchases.

Always make sure you receive your e-ticket before you leave the store. If you do not receive it at the time of purchase, the store team will be able to help you.
For any further issues, get in contact with our Customer Service Department.

Yes! To obtain a private invoice or an invoice in the name of your company, all you have to do is fill in the information that we will ask you for during the payment process of your order and click on the option Request Invoice.

You can download the invoice for any of your orders in PDF format from our website, by going to My Account > My Invoices.
In the IOS app, you can view the invoice for your order under My Account > Personal Details > My Invoices
In the Android app, you can download the invoice by selecting the order for which you generated the invoice.