EXCHANGES AND RETURNS
HOW TO RETURN
To make a return, you have 30 days from the date of receipt of the email confirming the delivery of your order.
You can return your items as long as the following conditions are respected:
1. Garments must be in perfect condition and accompanied by their corresponding receipt. We will not accept the return of garments that have been used, washed or have no inside label.
2. Items cannot be exchanged or returned without the complete originalpackaging and/or seal
3. Perfumery products that are not wrapped or sealed cannot be exchanged or returned for hygiene reasons.
4. Earphones, headphones, and body care and hygiene products cannot be exchanged or returned for health reasons.
5. Underwear and swimwear cannot be exchanged or returned without their original hygiene sticker and/or seal.
6. Products in packs are indivisible and cannot be returned partially or individually.
7. Exchanges or returns are not permitted in the case of garments that are modified/customised at the request of the customer, nor items purchased in another market.
After the return has been approved, you will receive a confirmation email and the amount will be refunded to you using the same payment method that you used to complete your purchase and within a maximum period of 15 business days.
Find more information about our Exchange and Returns Policy or withdrawal in our Purchase Conditions.
You have two options to return your items!
LEFTIES STORE - FREE OF CHARGE
You have 30 days from the date of receipt of the email confirming the delivery of your order to make a return.

Keep in mind that these type of returns can only be made in a physical store.

Returns made in physical stores are free and you can return your order at any Lefties store in the same market in which you made the purchase.
For in-store returns, you do not need to make a return request via the WEBSITE/ APP. You will only have to bring the items you want to return along with the purchase receipt, which you can show on your mobile or have it printed out. Screenshots will not be accepted.

To get the purchase receipt, log in with your username and password in the My Account - My purchases section. You will also receive the receipt by email once your order is dispatched.

For store IPOD purchases, we will send you a link by SMS to track your order and download your electronic receipt.

If you are not able to go to the store, a person of your choice will be able to do it for you, as long as they have the purchase receipt.
RETURN HOME COLLECTION - 49 EGP
You have 30 days from the date of receipt of the email confirming the delivery of your order to request home collection for your return.

The options for a return with home collection are available for online purchases only.

It is not valid for items purchased in our physical stores or purchased through the store IPOD device. If you want to make a return in those cases, you must go to one of our stores.

To make a return with home collection, just log in with your username and password and follow the steps indicated in My account - My Purchases/ Order details.
If you wish to return items from several orders, you will need to request collection for each one of them individually. It is not possible to return items from different orders in a single package.

Once the request has been made, we’ll send you an email with the instructions you'll need to follow.

Returns with home collection cost 49 EGP, which will be deducted from the total amount of the return.

Cash on delivery orders returned via home return request are refunded through an e-voucher that can only be used on lefties.com.
HOW TO EXCHANGE
Items purchased at LEFTIES.com can only be exchanged for a different size or colour at one of our Lefties stores, as long as they’re in perfect condition, we have stock available in the store and it’s the same price.
If you want to exchange your purchase for a different item, you must return it and complete a new order online.

Remember that you have 30 days from the date of receipt of the email confirming the delivery of your order to make an exchange.